Transferring Your Digital-Image Files or Artwork
Originals to Us
Transferring Your Digital Image Files:
Email, Hightail, Dropbox, FTP
Please rename each digital image file you send us to include some form of
your name. If your file is named "DSC-0205", then a file named something like
"Jim Jones 0205" or "Jones 0205" works better at our end.
For most of our clients with large files we recommend Hightail.com —
it's free to you and easy to use. Most digital photographers find
the user interface to be simple and straightforward. Feel free
to phone us if you have any questions or encounter a glitch, but we hope this
is the only instruction you'll need: Click here for
LaserLight Prints' page on Hightail.com.
There are other communication methods we accept depending on
your situation. Feel free to
to discuss your options for transferring image files.
When your digital files are small enough you can simply email them to
us. 'Small' here generally refers to files up to about 15 MB per
email depending on your ISP (Internet Service Provider).
If your image files are already stored in the Cloud (such as
on DropBox.com), then simply
with their access info: links, login and password.
Hightail and the Cloud might limit you to image files of 300–500 MB
each. For very large files (which we actually prefer), either of the following two methods work well: 1) For fastest turnaround, you may transfer your files to us with
a reasonably fast Internet connection using the widely supported FTP (File Transfer Protocol), or 2) Write your image file onto a CD, or thumb drive and mail it to us.
Contact us for details.
Again, please don't forget: name, exact ship-to address, telephone
number, email address and payment method. The brief message included with
every Hightail transfer may need to be supplemented by an email with more
specific printing instructions. And
of course every FTP upload must be accompanied by an email or phone call or we
won't know that your file has arrived.
Now a few words to the wise: You unlikely to be happy with the result if
we dramatically enlarge those tiny little files from your 4 x 6
vacation snapshots. Nor will you like a print of a house with unusual off-color
paint, which we mistakenly 'correct' to print as shades of neutral gray.
So do please send us a color-check print, or phone us and we'll discuss your
image while viewing it on our calibrated monitor.
You are also unlikely to be satisfied with a large, quality rendering of a file
that has been repeatedly saved as a JPEG file. The JPEG standard, among others, uses image compression for the purposes of smaller storage requirements and faster
transfer times. However to put it in geek terms, such compression is considerably 'lossy'. In artistic terms, using JPEG files inevitably compromises the quality of your image. When you save and re-save any digital image file, you may be repeatedly
mangling the poor creature to death.
Click here for LaserLight Prints' FAQ on
'Camera and Digital File Tips and Techniques'
Transferring Your Originals for Image Capture
With drum scanning we accept originals in the form of transparencies,
negatives (please send a color-guide print) and prints up to
11 x 14 inches. Originals must be flat.
For moving-table scanning, we accept paintings, watercolors, sketches,
collages or any reflective originals up to 36 x 48 inches. Originals
may be flat or have a surface depth up to one inch.
We do our utmost to protect your precious original once delivered to us.
However, if it is lost, stolen, or damaged, our liability is limited to
replacing it with a like quantity of equivalent raw media.
When you ship to us original artwork or photo media, be sure to package
it very, very carefully to thoroughly protect it. Feel free to phone us for a
Always choose a reliable and reputable carrier. Also be sure to use a class
of service that lets you easily track your shipment, such as FedEx who
supports this via tracking numbers usable on their website. Every carrier
occasionally mis-routes, but if this happens to a tracked package then your
originals can usually be located quickly via the carrier's database.